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This page is for members of the mypinio community — the app mypinio – paid surveys and community.mypinio.com in the browser (the app shows the same pages).

1. Delete your account in the app

1. Open the account menu (tap your avatar).
2. Tap Privacy Center.
3. Under Delete account permanently, tap Delete my account.
4. Confirm: tick the checkbox, type DELETE, then tap Permanently delete my account.

The deletion takes effect immediately and cannot be undone; there is no grace period. If a gift-card redemption is still being processed, you can delete your account only once that payout is complete, so that no credit is lost.

The same Privacy Center is available at community.mypinio.com if you prefer a browser.

2. Delete your account without the app

Send an e-mail to [email protected] from the e-mail address registered to your account, and ask us to delete your account. We handle deletion requests in writing and confirm by e-mail.

3. What is deleted

When your account is deleted, we delete: your account, profile, Pintos balance and history, survey activity, gift-card redemptions, referral invitations and sign-in data.

4. What is kept, and for how long

For legal, billing and fraud-prevention reasons, some records are not deleted with your account:

  • Record of the deletion request (date, internal ID and the e-mail address of the deleted account) — kept indefinitely, as proof that the request was carried out.
  • Survey participation records we need for billing with our research clients — kept; their link to your member profile is removed.
  • Audit logs.
  • Fraud-prevention and quality data (device hash of survey sessions, IP address, survey outcomes, reversal history, fraud findings) — kept because repeat abuse must stay detectable across accounts. After your account is deleted, these records no longer contain your name or e-mail address. There is no fixed retention period for this category at present; we review the need to keep it at least once a year.

These are the same retention rules as in our Privacy Policy, section 9 ("Retention periods") and section 10.3 ("Right to erasure") — this page does not create any different or shorter timeframe.

5. Questions

Write to [email protected] or [email protected].

6. Provider

mypinio GmbH
Pappelallee 78/79
10437 Berlin, Germany